Medical
Centre Tech Support
CALL
SUPPORT
(07) 30 400 600
Backup
Backup, Backup & Backup!
If you do nothing else make sure your backing up properly.
000it offer a very cost effective backup management solution that can cost as little as $100 per month. We regularly see data recovery bills of more than $10,000 from clients who get their backup strategy wrong, not to mention the loss of profits & downtime for the medical centre.
- Store backups OFF SITE
- VERIFY backups by REGULARLY by doing mock restores.
Get
Help from a Pro
Call us on 07 30 400 600 if you are in trouble. Often small problems can be fixed in 5 minutes over the phone. You know the old saying "when your in a hole, stop digging".
Be
Honest
No matter what happened, please be 100% honest with your tech.
None of us want to waste time & money chasing the wrong solution just because someone bent the truth. We have seen & heard it all. No matter how silly you feel, we have all seen & probably done something just as silly. There is nothing that you can tell us that will shock us & the sooner we know what happened the sooner it will get fixed.
Stay
Current
Keep your software up to date & run the recommended patches & upgrades in the right order AFTER you read the upgrade notes.
Our maintenance program is very cheep compared to a medical centre that is down.
Turn
Off, the right way
Wait for Windows to shut it down properly. Turning a computer off at the powerpoint without shutting down properly first can cause permanent hard drive defects.
If your computer "hangs" try pressing CTRL+ALT+DEL keys at the same time and wait for task manager to launch. The Task Manager window has a tab you can press to enable you to shutdown normally.
The only time you can force a shutdown is if this fails.
Unplug,
the right way
Don't unplug peripherals while they are powered on, it can damage your motherboard.
Use
a UPS
Always run your computer on a UPS (Uninterrupted Power Supply). This will prevent power surges in cases of low and high voltage occurrences.
Power outages are a major source of database corruption.
Free
Space is a must
Keep at least 2 GB of your C: free for Windows to use.
Keep
it
Do not throw away installer software & keys, please keep them in ONE safe place.
Play
it Safe
Don't install new software without talking to your tech's first. We remember one client who had a "really cool" new program that gave him access to his desktop from home..... unfortunately it also gave everyone else in the world access to his desktop.
Use antivirus programs & make sure you have firewall protection.